Yamaha Home TheaterHP Officejet Pro 8500 Wireless
Manufacturer: HP Part number: CB023A#B1H
- More product information:
- Editors' review
- User reviews
- Specifications
- Accessories
- Manufacturer info
- Bottom Line:
- The HP Officejet Pro 8500 wireless makes a convincing inkjet argument for offices with a high volume of prints. With a function touch screen, multiple networking options, and an astoundingly fast print speed, it makes perfect sense to give this workhorse an Editors' Choice award.
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Where to buy
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CNET editors' review
HP Officejet Pro 8500 Wireless price range: $216.51 - $488.00
- Reviewed by: Justin Yu
- Edited by: Rich Brown
- Reviewed on: 09/08/2009
- Released on: 03/30/2009
The good: Autoduplexer; automatic document feeder; easy to use 3.4-inch LCD touch screen; painless 802.11b/g wireless setup; industry-leading print speeds; excellent quality prints.
The bad: Lacks autodial fax buttons, Bluetooth, and a dual paper input tray.
The bottom line: The HP Officejet Pro 8500 wireless makes a convincing inkjet argument for offices with a high volume of prints. With a function touch screen, multiple networking options, and an astoundingly fast print speed, it makes perfect sense to give this workhorse an Editors' Choice award.
The HP Officejet Pro 8500 wireless all-in-one inkjet printer is a near-perfect solution for small businesses and home offices hunting for a device that can print, scan, fax, copy in record time, all with high-quality results. This printer sets the bar high in terms of all the features it manages to pack into a relatively small footprint: autoduplexing, 802.11b/g, a 3.45-inch touch screen, 50-sheet automatic document feeder, and a legal-size scanner are only some of the extras this machine has to offer. Some will balk at the $399 price tag, but spend half an hour with the Pro 8500 and we're sure you'll want one of your own.
Design and features
The Pro 8500 is the HP Officejet J6480's older, more accomplished brother. The larger capacity paper trays actually make it larger than the J6480, measuring a meaty 19.45 inches wide by 18.86 inches deep and 13.03 inches tall. Most of the bulk is because of the built-in features including the autoduplexer, 50-sheet automatic document feeder, and legal-size scanner bay, all of which contribute to the footprint, which isn't so unwieldy when you consider the average size of a heavy-duty color all-in-one laser.
Like the J6480 and other HP printers in the Officejet line, the Pro 8500 retains the matte white and gray panels with a glossy black cockpit in the center that blends easily into a variety of decors. The center console is neatly organized with a 3.45-inch color LCD touch-screen display right in the middle. Although competitive devices like the Brother MFC-990CW do have larger screens, bigger isn't always necessarily better; in this case, HP proves the rule with a highly functional, easy-to-use heads-up display. The home screen shows all of the most commonly used option menus including Copy, Fax, Scan, and Photo preferences, a quick setup menu, and a graphical gauge that shows you almost precisely how much ink you have left in the tanks.
The rest of the front panel has a full telephone keypad for typing in fax numbers, a collection of quick access fax and copy buttons, a "Digital Filing Networking Folder" button that lets you scan and manage your images over a network, and a general "E-mail" button for one-touch scan delivery. Finally, the bottom of the front panel also has an external card reader that supports PictBridge USB, xD, Memory Stick, SD, and Compact Flash.
HP gives you the option to pair the Pro 8500 to a host computer in three ways: over a network with the built-in Ethernet port, direct connection through a USB 2.0 cord, and through 802.11 b/g networking. We followed the onscreen instructions and successfully paired the printer with our desktop computer in less than 10 minutes. From there, we connected satellite computers to the printer by simply installing the driver onto the other desktops. The process of setting up a wireless network with your printer is typically a painful process, requiring special network configurations and system changes, but the Pro 8500 slowly guides you through the setup with onscreen instructions that we found easy to follow and troubleshoot.
The large 250-sheet input drawer is fixed into the machine, but the top comes off for when it comes time to refill your media. In addition, you can extend the tray outward to accommodate A4 and legal-size paper and it also has an arm to corral loose prints; we liked that the tray doesn't come out of the machine and is made of a sturdy plastic, but we found ourselves wishing for the dual photo and letter-size paper tray that we loved so dearly on the HP Photosmart C8180. We understand that few businesses will print more photos than straight text and presentations, but at this price point, a more versatile tray would have been nice.
If you expect to print an astronomical number of documents, HP also sells an optional 250-sheet input tray for $80 that fits directly underneath the printer. The top of the printer houses a 50-sheet automatic document feeder for scanning and/or copying, and a small autoduplexer installs in the rear for double-sided printing. Finally, since this printer is aimed at the business market, the duty cycle runs up to 15,000 pages per month, which should be more than enough to satiate any small- to medium-size business.
In addition to the drivers, the Pro 8500 also ships with HP's Photosmart Essential and Solution Center software. The former helps your import, organize, edit, and share your digital photos, and the latter helps you fax and scan documents as well as order additional supplies to use with your printer. The printer draws ink from four individual cartridges and two print heads that house an additional two colors. We used HP's XL print cartridges that offer the best deal and found that a full page of black-only ink will cost 1.6 cents per page and 1.9 cents per color; both costs are well under the 3 cents per page average by today's modern printing standards.
The scanner on the 8500 comes with onboard Optical Character Recognition software that allows the scanner to interpret graphics into editable text. The HP Solution Center software has a "convert to text" option as well as an embedded "save as editable text" feature that automatically converts as it scans. We tested this functionality using several documents, including handwritten notes as well as simple text doc printouts and we received mixed results. Large, clear text translated well and the software even matched the original fonts, but the algorithm couldn't recognize our smaller letters and any of the handwritten portions, no matter how uniform the characters were. Instead, the scanner changed our letters into a font that looked a lot like Wingdings. All in all, the OCR isn't perfect, but you can count on it to work for light editing on presentations and other large-format scans.
Performance
Once again, HP doesn't fail to impress us with its lightning-fast print speeds. In this case, the Pro 8500 registered competition-stomping results in three out of the four benchmark tests, most notably in text, where it printed 11.35 pages per minute--double the speed of the next fastest (and still impressive) Epson Artisan 800. The rest of the categories proved equally impressive with the exception of the photo speed test, which scored 1.39 pages per minute--by no means disappointing, just average. Regardless, busy offices that have little to no time to waste waiting for a document to print will undoubtedly appreciate the performance speeds of the Pro 8500.
(Longer bars indicate better performance)
 |
Presentation speed (PPM) | |
Photo speed (1 sheet) | |
Color graphics speed (PPM) | |
Text speed (PPM) |
We also couldn't be more pleased with the output quality of the photos and documents. It's true that most offices won't put as much importance on the quality of prints as the speed, but it's good to know that no matter what the settings say, the device will still give you pinpoint color accuracy. Our test photos exhibit evenly saturated colors and thorough shading that few other printers can achieve. Our litmus test for all printers is how the ink lays on plain 20-pound paper, and the Pro 8500 easily passed this test, showing an impressive range of dynamic detail. The skin tones in our portrait shots blended well with their backgrounds and showed a rich color palette, including dark purples and lighter shades of blue and green.
Service and support HP includes a one-year warranty with the option to upgrade to the Total One Package, which offers an additional two years of HP accidental damage protection, and access to the pick up and return program. In addition, coverage is extended for qualifying peripherals during the same time period. The standard warranty includes 24-hour toll-free technical support. In addition, online classes, FAQs, driver downloads, and basic troubleshooting can be found at HP's Web site.
Find out more about how we test printers..
User reviews
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Good printer, took forever to install.
by webserf on August 11, 2009
Pros: Decent print quality. Not the first choice for photos, but this is really more of an all-around printer for a small office. Rated it Good, because of confusing sales ploy, which does not allow all features in each version.
Cons: Took over 2 hours to install software and printer on an XP pro machine.
Base model does NOT have wireless networking ability and also does NOT have the larger LCD screen.
Separate Printheads is a huge negative which adds to lifetime printer cost.Summary: MY main beef is that they have 3 versions of this printer, instead of giving this printer 3 different model numbers. Make sure your version has the features you want! ...
Summary: MY main beef is that they have 3 versions of this printer, instead of giving this printer 3 different model numbers. Make sure your version has the features you want!
That said...
The idea is good, but overall this will never be more than a casual use printer for a small office. HP says it is capable of printing 15,000 pages a month, and then goes on to say you shouldn't print more than about 1,250. IT is a rediculous sales ploy to sell it as a 15,000 page a month printer and then tell the customer it really should not be used that way. WHY? Because the printheads are only capable of printing about 15,000 before being replaced at $90 each.
COST reality check... if you print 500 pages a month, you will easily spend $50 a month in ink. If you print only a handful of pages a month, then this will be a great printer for you, whilst giving fax and scan capability! The scanner is great and I use it a lot to scan and save documents that I don't need tp print.
Fax memory seemingly is only for inbound faxes, as my experience with outbound faxes does not scan into memory and then send the fax. This means you wait whilst a large number of pages is being faxed before taking the papers back to your workspace.
IMPORTANT note:
This printer comes in a base model that does not have the larger LCD screen or Wireless Capability.
Even though this review is mostly pointing out negative aspects of the printer, it does do a good job printing/faxing/scanning, and would be just fine for a home office that prints about 100-500 pages a month. More than that, I would highly suggest a more robust printer solution.
I hope this review is helpful!5 out of 5 users found this user opinion helpful.
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Out of control ink usage to get a decent quality copy.
by brewfish4 on September 10, 2009
Pros: When on best settings, the quality is fantastic.
Cons: The color cartridges are EXTREMELY expensive, and they do not last. The promise is 1400-2200 pages per catridge--this is only true if you publish everything in draft mode, which you could not pass out as a newsletter or a flyer.
Summary: I have owned this machine for 3 weeks. I have done fewer than 600 copies. 500 were a garden newsletter with some color. The rest are photographs of monarch caterpillars, ...
Summary: I have owned this machine for 3 weeks. I have done fewer than 600 copies. 500 were a garden newsletter with some color. The rest are photographs of monarch caterpillars, butterflies, etc. Now I understand that I should not expect the 1400-2200 thing, but I am on my THIRD cartridge for yellow, magenta and blue, and my second for black. Totally unacceptable. I called HP and they couldn't have cared less, and just said, too bad. Anyone have any suggestions???
3 out of 3 users found this user opinion helpful.
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A Great Product! Love the Features!
by dtb104 on September 10, 2009
Pros: I love the Touch Screen and use it a lot for printing right from a thumb drive. Love the ability to instantly scan to E-mail. Larger cartirges. Auto Feeder works great, good picture to text conversion. Works great with all paper types!
Cons: Software is bulky with addons like "Buy HP inks" that take 100MB. Paper recieving tray does not work well with Legal paper. Does not do Borderless with Plain Paper (but if you just select Photo paper it still works fine).
Summary: I love this product! Good for the home. Saves money on ink. Works great. Great Scanner and Auto Feeder. A good value, even for the money. A lot better than ...
Summary: I love this product! Good for the home. Saves money on ink. Works great. Great Scanner and Auto Feeder. A good value, even for the money. A lot better than a Laser.
3 out of 3 users found this user opinion helpful.
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Worthless actually refering to the Premier version
Pros: Lovely design and appears to have great features. That is the end of a short list. Great paper weight or major environmental hazard if you throw it out the window in frustration.
Cons: Features don't work! Second paper tray (per tech support) isn't supposed to be used with faxing or copying even though user manual insinuates it can be.
Poor tech support and customer service with limited knowledge about the product.Summary: I wanted a product that was easy to use, intuitive, didn't need a babysitter and delivered all the features it was marketed to have. Unfortunately, this printer offers none ...
Summary: I wanted a product that was easy to use, intuitive, didn't need a babysitter and delivered all the features it was marketed to have. Unfortunately, this printer offers none of the above. It was provided as a replacement by HP for the long troubled L7780. I had at least 4 of those. This is absolutely no better.
Bends, tears sides or corners of paper, when 1st paper tray runs out, won't pull from 2nd paper tray during copying and faxing (only during document printing from your computer per HP tech support). User guide and sales information indicates great machine but my experience is lousy tech support and non-functioning features. Ink hog even in draft mode.
And HP calls this their high end machine...if this is quality high end, I hate to imagine low end and poor quality.
Don't waste your time or money on this product. Check out other manufacturers.5 out of 8 users found this user opinion helpful.
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Great Product, Just be sure to pay the right price.
by DDierdorf on September 13, 2009
Pros: Very easy setup performs exactly as advertised. Excellent print quality and low printing cost if you buy the large ink refills.
Cons: This thing is big! Had to put it on the dresser in the guest bedroom to find enough space.
Summary: Prices are all over the place on this multifunction. Locally, from $170 to $299, all within a 1 mile circle! So be sure to check the Big Box clubs before ...
Summary: Prices are all over the place on this multifunction. Locally, from $170 to $299, all within a 1 mile circle! So be sure to check the Big Box clubs before you pay a lot of extra money.
3 out of 4 users found this user opinion helpful.
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Huge improvement over HP's L7780
by johnjohnson1957 on August 13, 2009
Pros: It actually works and has decent features
Fax log is excellentCons: HP customer support is usually just an exercise in futility
Most of the features have limited functional options; ie., for the most part you can't reset the features to your preferencesSummary: Printing is fine. Faxing is a bit more of a problem. Machine seems to have a mind of its own. Seems like it is always running through some sort of ...
Summary: Printing is fine. Faxing is a bit more of a problem. Machine seems to have a mind of its own. Seems like it is always running through some sort of maintenance thing. Printing (ink) is not as cheap as HP would like you to believe. The fax default setting is sending faxes in color. Fax a black and white text document in the default fax color mode to someone who does not have a color fax and the fax errors out and you have to re-send it. If they have a color fax then it eats up a ton of ink to receive your document because it essentially prints a picture of your fax and not just text. The big question I?d like to ask is why default to color instead of black and white. No one wants or needs a color fax. All I can figure is it is a means of selling color ink. You can change the fax from color to black and white but you have to do that each and every time you fax. Sorry you can't change the default setting.
Buy something else: Verdict is in; this is another HP All in One (AIO) with lots of potential that it fails to deliver. It is painful to have to use this printer at times.
I am also having problems with the fax address book. The fax address book pulls it information from the Windows contact folder. If you change the information in the windows contact folder the HP 8500 somehow retains information from both entries. Even though the Contacts and the HP address book each show only one listing for a person, when you try to fax to that person you get a message saying there are multiple listing for that person. You now have to go into the fax pop-up menu and delete the duplicate (old) listing. These are minor inconveniences which HP tech support has been unable to fix. Basically I am told that is just the way it is. I should mention this machine is a huge improvement over the L7780. The L7780 was total junk.
Updated on Sep 13, 2009
HP has programed it to be an ink hog. Every preset feature is geared to burning ink; Want to fax? be sure to make an extra stop along the way to tell this printer that you want to send the fax in black and white (instead of color, the default value) because most faxes won't accept its color faxes. Want to print, be prepared to have to reset the features for black and white because it always defaults to color an refuses to retain the setting you save for documents (I like to print black ink only in draft mode).
Printer periodically self tests and use a lots of ink during those self test.
I''ve had tons of problems installing the print drivers on one of my laptops. Have spent over 23 hours on the phone with HP's help desk with out resolution.
Save yourself, but a Canon.3 out of 4 users found this user opinion helpful.
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Disappointing photo prints from a Macbook
by pilot1173 on September 30, 2009
Pros: Decent printer. Printed good photos from my PC
Cons: Terrible photo prints from a Macbook using Mac software, HP software or Photo SHop software. HP tech support gave up after 2 tries, waiting over 1 hour each for service ... Adobe service equally un helpful.
Summary: Can't print photo's from a Mac ... Company cannot help.
Summary: Can't print photo's from a Mac ... Company cannot help.
2 out of 2 users found this user opinion helpful.
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Painful setup, but cool features
by dpigraphicsllc on July 13, 2009
Pros: The print quailty is very good for images if you set print quality it to "best." If you change the default print setting to "economy" mode, it prints very fast.
Cons: Set up process was very long, painful, and problemmatic. The fax setup wizard does not accommodate all possibilities; i.e., distinctive ring. Had to set it up via printer software. The machine is very loud. Clunking sounds leave me concerned.
Summary: Having only owned this AIO for only one day, I haven't yet learned or used all of its features (which are many). However, the setup was "painful" (and I ...
Summary: Having only owned this AIO for only one day, I haven't yet learned or used all of its features (which are many). However, the setup was "painful" (and I am an IT professional!) so I wanted to report on this 'con' sooner than later. Perhaps I'll submit another review once I've used it a while. I do like the fax to email feature -- very cool!
Day 3 and this all-in-one is being returned. After spending 2 days trying to get the wireless connection stable, I give up. I've reinstalled the software twice, opened my firewalls, opened ports, added all the HP services as exceptions, and no matter what I do (that's been recommended by others who have the same problem), nothing works to keep my connection on. The printer printer says I am connected, but the software keeps disconnecting. The longest I've had it going is a half hour, then it says there's a error in the printing system. My laptop is new, so I know that's not the cause. If you are considering this all-in-one to use as a wireless device, I strongly recommend you do not buy it. I have a technical background and have installed many printers, but I have never had problems of this magnitude. Definitely a lemon by my standards, as well as all the others who've posted threads such as mine.
Updated on Jul 15, 20092 out of 2 users found this user opinion helpful.
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Defective out of the box. Horrible support
by smith666 on November 11, 2009
Pros: Fast black text
Cons: Defective out of the box. No phone support. No chat support for Mac users. Slow email support
Summary: Worst printer experience I have ever had. Printer couldn't recognize 1 of the print heads. After fixing that problem, I couldn't get it to print without white bands ...
Summary: Worst printer experience I have ever had. Printer couldn't recognize 1 of the print heads. After fixing that problem, I couldn't get it to print without white bands in blue colors. I called Phone support 3 times and was told one of their centers phone systems was down and I could wait in line, then I was disconnected. Chat support isn't available for Macs. Email support took 2 days to tell me to reset the printer. This dog is going back to the store for a refund.
1 out of 1 users found this user opinion helpful.
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OfficeJet Pro 8500 A909g Installation problems
by Superdave3 on November 7, 2009
Pros: Looks good. Has features I need. Scan. Fax. High quality print. Price is good.
Cons: Fax does not work well behind answering machine. Previous HP all in one would "listen" in online for fax call and auto answer even when answering machine was on. A909g will not.
Summary: Installing a printer should be simple for the user. You should not have to be an IT Tech to install on a network. I spent 6 hours per day for ...
Summary: Installing a printer should be simple for the user. You should not have to be an IT Tech to install on a network. I spent 6 hours per day for several days trying to install this printer on a wired network, I spent many many hours on the phone with HP Tech support. They were nice and really wanted to fix the problerm but it is still not working. The software is massive. The closest I can get to a print out on this printer is the first line of anything to print and nothing else. This happens with all 8 computers connected to network. Computers prints fine to other printers (different brand)on network. Software was downloaded from website. This is also the SECOND printer (A909g) with the same problem. I need a printer (high quality) working so bad right now that I need to go purchase another printer ( another brand) so I can finish my work. Then I will go back and send some more HOURS trying to get this other printer working. I am now over the 15 days so I can no longer return this to the store for refund. I am stuck with a 20lb paper weight until I can get it working. Software should be "LOAD and GO" Anything else is un acceptable. I saw the test print in the store, and thats why I purchased it. I also purchased it on the recomendation of CNET. If it would only work with out spending more hours of my time I might be enjoying it rather than cursing it.
1 out of 1 users found this user opinion helpful.
Specifications
- Manufacturer: HP
- Part number: CB023A#B1H
- Description: Cut color print costs per page up to 50% over laser printers and reduce energy use by 50% with the Officejet Pro 8500 Wireless All-in-One. You can copy and scan at up to 8.5 x 14" on the legal-size glass. This model also has a 3.4" color touchscreen.
General
- Fax Type Plain paper
- Printing Technology Ink-jet - Color
- Monthly Duty Cycle (max) 15000 impressions
- Width 19.4 in
- Depth 18.9 in
- Height 13 in
- Weight 28 lbs
Memory
- Standard Memory 128 MB
- Supported Flash Memory CompactFlash, Memory Stick, MultiMediaCard, SD Memory Card, xD-Picture Card, Memory Stick Pro, SDHC Memory Card
Copying
- Max Copying Speed up to 35 pages/min (mono) / up to 34 pages/min (color)
- Max Copying Resolution up to 1200 x 600 dpi (mono) / up to 1200 x 600 dpi (color)
- Max Document Enlargement 400 %
- Max Document Reduction 25 %
- Maximum Copies 99
- Automatic Duplexing Yes
Printing
- Inkjet Technology HP Thermal Inkjet
- Max Printing Resolution up to 1200 x 1200 dpi (mono) / up to 4800 x 1200 dpi (color)
- Max Printing Speed up to 35 pages/min (mono) / up to 34 pages/min (color)
- Printer Drivers / Emulations PCL 3
Scanning
- Optical Resolution 2400 x 4800 dpi
- Interpolated Resolution 19200 dpi
- Gray Scale Depth 8 bit
- Color Depth 48 bit
Fax Machine
- Max Transmission Speed 33.6 Kbps
- Fax Resolutions 203 x 98 dpi, 203 x 196 dpi, 300 x 300 dpi
- Total Memory Capacity 125 pages
- PC Faxing Yes
Fax Machine Features
- Broadcast Transmission 48 stations
- Delayed Transmission Yes
- Features Color faxing, Fax forwarding, Junk fax barrier, Automatic redialing, Distinctive Ring Pattern Detection (DRPD)
Document & Media Handling
- Max Original Size Legal (8.5 in x 14 in)
- Document Feeder Capacity 50 sheets
- Max Copy Size Legal (8.5 in x 14 in)
- Supported Media Type Cards, Banner, Labels, Envelopes, Photo paper, Plain paper, Greeting cards, Transparencies
- Borderless Photo Sizes 8.5 in x 11 in
- Standard Media Capacity 250 sheets
- Max Media Capacity 500 sheets
- Output Trays Capacity 150 sheets
- Document & Media Handling Details ADF - 50 sheets - Legal (8.5 in x 14 in), Input tray - 250 sheets - Legal (8.5 in x 14 in), Output tray - 150 sheets - Legal (8.5 in x 14 in)
- Speed Details Copying : up to 35 pages/min - B/W, Copying : up to 34 pages/min - Color, Printing : up to 35 pages/min - B/W, Printing : up to 34 pages/min - Color
PC Connectivity
- PC Connection Availability Yes
- PC Connection Hi-Speed USB, IEEE 802.11b, IEEE 802.11g, Ethernet 10 Base-T
- Operating System Support MS Windows Vista, Apple Mac OS X 10.5.x, MS Windows XP Home Edition, MS Windows XP Professional, MS Windows 2000 SP4 or later, Apple Mac OS X 10.4.11 or later, MS Windows Vista (64-bit versions), MS Windows XP Professional x64 Edition
- Software Included Drivers & utilities
Power
- Power AC 110/230 V ( 50/60 Hz )
- Power Consumption Operational 55 Watt
- Power Consumption Standby 5.8 Watt
Miscellaneous
- Included Accessories Phone cable
- Consumables Included 1 x Cartridge ( Black ) - up to 1000 pages, 1 x Cartridge ( Cyan ) - up to 900 pages, 1 x Cartridge ( Magenta ) - up to 900 pages, 1 x Cartridge ( Yellow ) - up to 900 pages
- Microsoft Certifications Certified for Windows Vista
Environmental Standards
- EPA Energy Star Compliant Yes
Manufacturer Warranty
- Service & Support 1 year warranty
- Service & Support Details Limited warranty - 1 year
Environmental Parameters
- Min Operating Temperature 41 °F
- Max Operating Temperature 104 °F
- Humidity Range Operating 20 - 80%
Accessories
Manufacturer info
- HP
- Manufacturer profile
- Browse HP products on Shopper.com
-
- Website: http://www.hp.com
- Address:
3000 Hanover Street, Palo Alto, CA 94304-1185
