Trend Micro Internet Security 2009
Manufacturer: Trend Micro Inc. Part number: PCNN0253
- More product information:
- Editors' review
- User reviews
- Specifications
- Manufacturer info
- Bottom Line:
- You can't beat the price. For a good, basic Internet Security suite, we recommend Trend Micro Internet Security 2009.
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CNET editors' review
Trend Micro Internet Security 2009 price range: $14.95 - $37.00
- Reviewed by: Robert Vamosi
- Reviewed on: 09/25/2008
- Released on: 09/11/2008
The good: Trend Micro Internet Security 2009 is light and fast, and includes Parental Controls, Home Networking monitor, and free telephone technical support.
The bad: Trend Micro Internet Security 2009 is a bare-bones, just the essentials, basic Internet Security suite.
The bottom line: You can't beat the price. For a good, basic Internet Security suite, we recommend Trend Micro Internet Security 2009.
Trend Micro Internet Security has made significant gains since last year, although most are under the hood. Trend Micro Internet Security 2009 is a bare-bones, just the essentials, basic Internet Security suite offering antivirus, antispam, antiphishing, and a two-way firewall. Parental Controls are built-in, not optional. In terms of performance, Trend Micro Internet Security 2009 is lighter than last year and more than holds its own against competing products, coming in equal to or better than Norton Internet Security 2009 in CNET Labs tests. In terms of effectiveness, Trend Micro ranks well, although not at the top of the list. Like Symantec, Trend Micro offers free telephone technical support. Our only complaint is that the product could be a bit more feature rich. For more bells and whistles, you'll need to purchase the Trend Micro Internet Security Pro 2009 edition. Still, if you're looking for a very basic and easy-to-use Internet Security suite, we recommend you try Trend Micro Internet Security 2009.
Setup
Trend Micro Internet Security 2009 is available for Windows XP and Vista users and can be used on up to three computers within one household. It supports Internet Explorer and Firefox browsers, and MSN Messenger 7.5 and Windows Live Messenger 8.0 instant-messaging programs. A free, full-function trial is available. This is one of two Internet Security products; Trend Micro Internet Security Pro 2009 includes home networking and mobile features for about $20 more.
Our installation occurred without incident or a reboot. After activation, we were allowed to update the signature database as well as any program updates.
There is an uninstall option, should you decide to remove Trend Micro Internet Security 2009. And we found few traces of the product upon reboot.
Interface
The interface is a refinement of last year's, removing some of the line boxes. Across the top are two tabs, one for the Internet Security suite and a second for home networking. Down the left side are Overview, Virus and Spyware Controls, Personal Firewall Controls, Internet and E-Mail Controls, and Other Settings. Clicking these will open a more detailed view in the right windowpane. In Trend Micro Internet Security Pro 2009, there are additional features that appear in the form of a pop-up dialogue, including protection for mobile phones, system utilities, and onscreen keyboard. Prominent across the bottom are buttons for Scan Now and Update Now. The whole page is color coded and uses the now-standard red for alert, yellow for warning, and green for good.
Features
Trend Micro Internet Security 2009 covers the basics, providing antivirus, antispyware, antiphishing, antispam, Web identity theft protection, two-way firewall, and, unlike other Internet Security suites, includes Parental Controls.
The Home Network feature scans the local network and lets you control the security settings on two additional computers.
The antiphishing feature blocks suspicious sites using a combination of heuristics and white lists. The Pro version includes the "First Visitor" feature that actively scans for malicious code on live Web pages, so that if you are the first one to visit the site after a compromise attack, you'll be protected.
Performance
In CNET Labs' performance tests, Trend Micro Internet Security 2009, in general, scored even with Norton Internet Security 2009 this year. In one third-party independent antivirus test, Trend Micro Internet Security 2008 scored well, in the upper-middle rank. On the CNET iTunes test, Trend Micro Internet Security 2009 came in at a respectable 271 seconds, 3 seconds longer than our test system. On the CNET Microsoft Office test, Trend Micro Internet Security 2009 finished last at 1,415 seconds, better than some standalone antivirus products. In a test scanning a single folder with compressed and media files, Trend Micro Internet Security 2009 had very respectable results, completing this test in 229 seconds, only a few seconds more than Norton. In terms of boot speed, Trend Micro Internet Security 2009, at 30.45 seconds, was much faster than Norton Internet Security 2009, at 33 seconds.
To find out how we test antivirus software, see CNET Labs' How we test: Antivirus software page.
In terms of whether Trend Micro Internet Security 2009 will protect your PC, we cite results from two leading independent antivirus testing organizations. From AVtest.org, Trend Micro Internet Security 2008 found 91 percent of the malicious software and 88 percent of the adware in the September 2008 test. Despite stumbling on the On Demand antispyware portion, Trend Micro Internet Security 2008 scored average or better in the other individual tests performed. AV-Comparatives.org has not included Trend Micro in recent tests and so no past test results are available.
Support
Like Symantec, Trend Micro offers free technical support. Users are first directed to an Answer Guide. If you can't find a solution in the FAQ, then you can search the knowledge base, submit a question via e-mail, conduct an online chat (1 a.m. to 5 p.m. PT weekdays and 8 a.m. to 5 p.m. on weekends), or call a representative (5 a.m. to 8 p.m. weekdays only).
Online there is PDF-file documentation. There is also a video tutorial (which other vendors should supply but don't), an interactive learning guide to the product's features, and a Getting Started manual that covers the basics.
Conclusion
For a good, basic Internet Security suite, we recommend Trend Micro Internet Security 2009. You can't beat the price. However, for better protection, it's worth the additional $20 to get the Pro version.
User reviews
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no good for Vista
by zephyr1104 on October 8, 2008
Pros: not sure! installation was not a problem
Cons: security settings prevent one from printing from the web
Summary: I have a new laptop w/ Vista Home. AFter installing Trend, I could not print anything from the web. After lowering many of their security settings I was still unable ...
Summary: I have a new laptop w/ Vista Home. AFter installing Trend, I could not print anything from the web. After lowering many of their security settings I was still unable to print from web. Disabling Trend allowed me to print, but what's the point of having the antivirus then? Two online chat sessions w/ Trend ended in the tech support person telling me to just turn off Trend and he ended the session. He had no solutions and tech support now refuses to address the issue at all. Even changing the advanced settings on the firewall did not help. Trend must be disable in order to print from the web.
10 out of 14 users found this user opinion helpful.
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Think Twice About it.
by Maxxx247 on December 21, 2008
Pros: The price and that's it.
Cons: Customer support is slow. It takes for ever to get an answer if they know that they are doing. I almost lost my computer because it didn't pick up a virus. Doesn't operate well with Outlook Express.
Summary: Invest in another program. In todays computer world you really need a program that is going to work and this is not it.
Summary: Invest in another program. In todays computer world you really need a program that is going to work and this is not it.
3 out of 3 users found this user opinion helpful.
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Causes frequent system crashes in Vista machine
by rawfish61 on January 1, 2009
Pros: Liked the speed of the product.
Cons: Causes frequent system crashes (blue screen) in my Vista system. Tech support couldn't come up with a solution after weeks of back and forth.
Summary: Don't buy this product. I've de-installed and walking away from my subscription...that's how bad the system instability caused by TrendMicro.
Summary: Don't buy this product. I've de-installed and walking away from my subscription...that's how bad the system instability caused by TrendMicro.
2 out of 3 users found this user opinion helpful.
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Awesome Product
by sachi_india on September 27, 2008
Pros: Clean and Quick install, quickest boot time among Its class. Scan too is quicker than its earlier version and very light on the system CPu. With one license I can use it on 3 of my computers. It does offer good protection as well.
Cons: Should like to see some more features. The Pro version offers more features - but i havnt tried the 2009 version as yet
Summary: Very Good protection, light on your system, snappy updates, cool interface, ease of use, Value for money since you can install it on 3 computers , now who can ask for ...
Summary: Very Good protection, light on your system, snappy updates, cool interface, ease of use, Value for money since you can install it on 3 computers , now who can ask for more !!!
I have in the past used Kaspersky 2008 and have also tried Kaspersky 2009 ; Avg 8 and Avira premium latest edition - but my vote goes to Trend micro its beats the rest and its sure value for money.2 out of 3 users found this user opinion helpful.
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The Best Internet Security from Trend Micro
by Rafiq_kassam1 on September 26, 2008
Pros: - Memory usage has gone down almost 40%
- Scanning time is decreased
- Installation is the easiest ever
- My Home Network" Control is very clear and creative
- Interface has not changed
- Does not bug you about every little thing like KasperskeyCons: Cons: Nothing yet. :)
Summary: If you looking for an Internet Security program that is low on memory...low on maintenance and has just about every feature you could possibly want from a Internet Security......
Summary: If you looking for an Internet Security program that is low on memory...low on maintenance and has just about every feature you could possibly want from a Internet Security...look no further...Trend Micro Internet Security 2009 is it. :)
2 out of 3 users found this user opinion helpful.
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Bugs, terrible, unqualified support
by wally-mc on October 9, 2009
Pros: 2009 was a good release, easy to use.
Cons: 2010 has bugs. The support technicians don't know how to capture a bug report. They take the attitude that it's a user problem. They have you go through routines that are unrelated to the problem. I've uninstalled the product.
Summary: Their support sucks!
Summary: Their support sucks!
1 out of 1 users found this user opinion helpful.
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Bills credit card without notification
by Ryan18rmr on September 23, 2009
Pros: Had it for 3 years and it never detected or removed anything.
Cons: There billing is very dishonest. An honest company would have an opt-in system or at least provide notification prior to billing. They will rip you off big time and make it extremely difficult for you to cancel.
1 out of 1 users found this user opinion helpful.
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Won't work on Dell Inspiron laptop (Vista)
by cohalvorsen on September 13, 2009
Pros: Works fine on my 8-year-old eMachines desktop on Windows XP, SP3. Seems to go easy on resources.
Cons: It completely locks up my Dell laptop, and only System Restore cures the problems.
Summary: I bought the 3-license home package and only got this to work on an old desktop PC. I have tried four times to install it on my Dell E1505 Vista ...
Summary: I bought the 3-license home package and only got this to work on an old desktop PC. I have tried four times to install it on my Dell E1505 Vista laptop, following all of Trend's instructions and troubleshooting tips. I finally got it to finish the install on the fourth attempt, but after restart the laptop was completely locked up, although the hard drive seemed to be very busy. I waited 10 minutes just in case it something good would happen. Everything was still locked up. Only a restart in Safe Mode and using System Restore got the laptop working again.
I spent about five hours on the four attempts, and I decided not to bother contacting Trend for help. I've wasted enough time. I'm finding another program to install on my Dell and never buying Trend again.
Another annoyance is Trend incorrectly thinks the re-install is a new install, and makes you go online to select which license you will give up to do the re-install. I gave up the license on my Dell to reinstall it on my Dell.
As for my 3rd device that I was planning to use this on -- an Asus Eee notebook -- I just left AVG running on it since it's doing fine.1 out of 1 users found this user opinion helpful.
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Unfortunately T.M.I.S does not live up to expectations
by xBobsx on September 12, 2009
Pros: Light on system resources
Cons: Poor detection rate .
Avcomparatives failed to include Trend Micro Internet Security in it's test results because it failed to meet the standard test certification requirements .Summary:
TROJ_GAMETHI.GQE false postive !
Updated on Sep 12, 2009Summary:
TROJ_GAMETHI.GQE false postive !
Updated on Sep 12, 20091 out of 1 users found this user opinion helpful.
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Do NOT buy this software
by gerfnad on September 3, 2009
Pros: Doesn't cost much
Cons: Does not catch trojans, key loggers or malware.
Summary: I have used McAfee for years and have never had an issue with malware. Recently I changed jobs to a small company and needed to use my own laptop. They ...
Summary: I have used McAfee for years and have never had an issue with malware. Recently I changed jobs to a small company and needed to use my own laptop. They insisted I remove McAfee and use Trend Micro as that is what they use. So against my better judgment I did. Whithin one month I had inadvertently received trojans which included a key logger and many of my internet accounts were hacked.
I quickly removed Trend Micro and installed McAfee. It found the malware immediately and removed it.
DO NOT TRUST THIS SOFTWARE!1 out of 1 users found this user opinion helpful.
Specifications
- Manufacturer: Trend Micro Inc.
- Part number: PCNN0253
- Bottom Line: You can't beat the price. For a good, basic Internet Security suite, we recommend Trend Micro Internet Security 2009.
General
- Category Security applications
- Subcategory Security - desktop firewall, Security - antispam software, Security - desktop antivirus, Security - intrusion and vulnerability detection
- License pricing Standard
Software
- License Type Complete package
- License Qty 3 PCs
- License Pricing Standard
- Platform Windows
- Package Type Retail
System Requirements
- OS Required Microsoft Windows XP Home Edition SP2, Microsoft Windows XP Professional SP2, Microsoft Windows Vista Business (32/64 bits), Microsoft Windows Vista Ultimate (32/64 bits), Microsoft Windows Vista Home Basic (32/64 bits), Microsoft Windows XP Tablet PC Edition 2005 SP2, Microsoft Windows Vista Home Premium (32/64 bits), Microsoft Windows XP Media Center Edition 2005 SP2
- Software Requirements Internet Explorer 7, Mozilla Firefox 2.0 or later, Internet Explorer 6.0 SP2 or later
- Min Processor Type 350 MHz, 800 MHz
- Peripheral / Interface Devices XGA monitor
- System Requirements Details Microsoft Windows XP - Pentium - RAM 256 MB - HD 350 MB, Microsoft Windows Vista - Pentium - RAM 512 MB - HD 350 MB
Service & Support
- Service & Support New releases update
- Service & Support Details New releases update - 1 year, Phone consulting - 1 year, Web support - 1 year, Virus definitions update - 1 year
Manufacturer info
- Trend Micro Inc.
- Manufacturer profile
- Browse Trend Micro Inc. products on Shopper.com
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- Website: http://www.trendmicro.com/
- Phone: 1-800-228-5651
- Email: info@trendmicro.com
- Fax: 1-408-257-1500
