Sling Media Slingbox Pro-HD

CNET editors' review

When Sling Media released a trio of second-generation models in the fall of 2006, the Slingbox Pro was at the top of the line. Unlike the entry-level Slingbox AV, the Pro had pass-through outputs, an analog tuner, multisource capability, and the capability to accept high-definition video sources. Unfortunately, it also came with a handful of caveats: while it could accept HD video, it downconverted that to 640x480 for streaming--and you needed to invest in a $50 dongle if you wanted to use a component video (HD) source. It was also an ugly maroon color, ensuring that it contrasted with everything else in your home theater equipment rack. The third-generation Slingbox Solo appeared the following year, co-opted nearly all of the Pro's key features, making the need for an upgrade to the Pro even more apparent.

Almost two years to the day since the Pro was released, its replacement is here: the Slingbox Pro-HD. The new model fixes nearly all the annoyances of the older version, and brings it up-to-date for the upcoming DTV transition. Specifically, component inputs and outputs are onboard (no more dongle); the unit can now stream "HD" video (or, at least, better than 640x480) to remote PCs; the enclosure sports a much improved look and feel; and the unit even boasts a built-in digital TV tuner. As with the original Slingbox Pro, most of this will be overkill for the majority of users who just want to stream their live TV or DVR to their PC or smartphone--for that, the Slingbox Solo will more than suffice. But for home theater enthusiasts and hard-core gadget-heads who need remote access to multiple audiovisual sources and want the best-quality video streaming to other rooms in their home, the Slingbox Pro-HD may well be worth its $300 price tag.

Stream your TV anywhere
Before we focus on the specifics of the Slingbox Pro-HD, let's take a broader look at the Slingbox technology as a whole. The Slingbox lets you stream your home TV programming to your broadband-enabled computer, smartphone, or to a SlingCatcher receiver that's hooked up to another TV. Both the Slingbox (source) and the device running the SlingPlayer software (receiver) need to be connected to high-speed broadband networks--a cable or DSL line, a 3G wireless network, or a home network--but the distance between the two isn't a factor. As long as you're getting normal broadband access speeds, you can watch your Slingbox playback anywhere--be it in another room of the house or halfway around the world, literally.

The following devices can receive live streaming video from a Slingbox, using software that's freely available at Sling Media's Web site:

• Windows PCs: Windows (2000, XP, or Vista) machines, including ultramobile PCs (Version 2.0 of the Windows software is currently in beta, and offers a built-in program guide and buffer not currently found on other platforms)

• Apple Macs: Mac OS X (10.3.9 or later, for PowerPC or Intel machines).

The Slingbox can also stream to a variety of cell phones and handhelds that are Wi-Fi or 3G wireless-enabled. The mobile software for each platform is available for download for a one-time $30 fee (after a free 30-day trial period). The license is interchangeable between platforms, however, so you can effortlessly transfer from, say, a Windows Mobile to a Symbian phone just by typing in your serial number.

• Windows Mobile phones and handhelds: Many (if not most) recent touch-screen and non-touch-screen Windows Mobile handhelds and smartphones.

• Palm OS phones and handhelds: The PalmOS version of the SlingPlayer works on the Treo 700p, Treo 755p, and Centro.

• Symbian: The SlingPlayer software is available for higher-end phones running both the S60 (Nokia) and UIQ (Sony Ericsson) versions of the Symbian operating system.

Sling has publicly demonstrated a BlackBerry version of its software, which is scheduled for release by the end of 2008. The company has also shown a "proof of concept" iPhone version, which is also in development--but we wouldn't be surprised if Apple, seeing it as a competitor to iTunes, doesn't allow it to be released on the App Store. In other words, even if Sling eventually makes a great version of its player for the iPhone/iPod Touch, there's no guarantee that Apple will let it see the light of day.

The other viewing option for watching Slingbox playback is the forthcoming SlingCatcher. Long delayed, it appears it will finally be released later this fall. The SlingCatcher is a hardware SlingPlayer that you connect to your TV. So you could connect a SlingCatcher to your bedroom TV, and use it to access the DVR in your living room (which would, in turn, be connected to a Slingbox) to watch live or recorded programs. Doing so would require just a network connection in the bedroom, not a cable or satellite hookup. That's the theory, anyway--we'll see how it works in practice once the SlingCatcher is actually released.

Design of the Slingbox Pro-HD
The Slingbox Pro-HD looks like an elongated version of the older Slingbox Solo, with the extra space needed to house the myriad AV jacks found on its backside. It sports the familiar Slingbox trapezoidal design, but the Pro-HD's metallic black and gray housing looks far more attractive than its inexplicably red-colored predecessor. Except for the three red indicator lights on the front face, all the action is around back. There's no power switch, either--once plugged in, the Slingbox is designed to be always on, just like a cable modem or router.

The Pro-HD's rear panel boasts multiple sets of inputs and outputs, so it can sit innocuously between your cable or satellite box (or DVR) and your TV, and soak up signals from three sources: one for a standard definition (composite or S-Video plus stereo analog audio); one dedicated high-definition source (component video plus analog stereo or digital coaxial audio); and one RF coaxial video source. The RF source can be either analog (antenna or cable) or digital (ATSC antenna or QAM cable, including full high-definition). Using the SlingPlayer software, you can toggle between the inputs at the touch of a button. (In fact, you can really have two analog AV sources--one on composite, one on S-Video--for a total of four video sources, but they'll either need to share an audio input, or one will have to be sans audio--such as a security camera, for instance.)

The component video connections of the Slingbox Pro-HD have no trouble processing HD video (720p and 1080i, but not 1080p). An HDMI connector would've been nice, but that would introduce pesky copyright protection and digital-rights management issues. Nevertheless, be aware that some cable boxes can't support parallel HD video output (simultaneous HDMI and component video), so if you already have the cable box connected via HDMI, you might need to use component (passed through the Slingbox to the TV).

Setup
We ran our HD DVR through the Slingbox's inputs using the component video cables and the digital audio cable; then we connected the Slingbox outputs to our TV. We also connected an RF cable to the Slingbox, and ran it to an antenna. We left the standard-definition inputs open, but serious gearheads could add one or two more. (It's worth noting that Sling includes pretty much every cable you'd need: component, composite AV, stereo audio, RF, S-Video, and Ethernet.)

In addition to connecting the Slingbox between the cable/satellite box and the TV, you'll also need to connect it to your home network. With no built-in Wi-Fi, the only choice is the wired Ethernet connection. If you don't have a network cable in the vicinity, you'll need to opt for a wireless bridge or power-line networking interface. We've had much better luck with the latter, which sends network traffic over your home power lines. Sling offers its own SlingLink Turbo products, or you can opt for similar models from Netgear, Linksys, and the like.

Once you have the Slingbox base station wired up and ready to go, you'll need to install the viewing software on a PC (Windows or Mac). The initial setup must be done within your home's local network. The software follows a bulletproof, wizard-style install path; if you have a plug-and-play router, the whole process should take just a few minutes. The latest iteration of the SlingPlayer software setup includes a setup wizard (which steps you through settings on more stubborn routers) and a great video-optimization wizard (which automatically calibrates the software settings to your PC's CPU and graphics card). While home networking products always introduce some level of complexity to the setup process, the Sling software is about as good as it gets for guiding even newbie users through the gauntlet.

Streaming performance
Once it's up and running, the software gives you a video window not unlike that of QuickTime or Windows Media Player, just with channel-changing controls. If you've connected the Slingbox to a TiVo, a cable or satellite box with a built-in DVR, or even a DVD recorder, you'll also get video-transport controls: pause, rewind, fast-forward, and so on. Version 2.0 of the SlingPlayer (Windows only, so far) is far improved from earlier iterations. It includes a 60-minute buffer, a built-in onscreen programming guide, and compatibility with online Sling.com accounts (which provides a central repository for your Slingbox serial number and password--useful if you've got multiple boxes, or access them from multiple devices). The buffer lets you rewind, pause, and fast-forward on the PC itself--eliminating the delay you get when communicating with a DVR through the network.

In addition to the onscreen remote, the latest version of the SlingPlayer includes an onscreen programming guide. Both can be toggled on and off.

The best thing about the software (including older and Mac versions) is the onscreen remote control. Essentially, you're getting a nearly identical version of the handheld remote of whatever set-top box the Slingbox is connected to. During testing, we were able to toggle between the DirecTV HR20, the Scientific Atlanta 8300HD (cable), each of which had their corresponding remotes available on the screen. The obvious upside is that there's no learning curve--if you can use your home remote, you can use the SlingPlayer software, as well.

When using an over-the-air antenna or QAM digital cable, you get a generic remote (just a keypad) for changing channels. The SlingPlayer pulled in a current program guide for the over-the-air channels, but not for the QAM channels (the ones you get when just plugging your cable line into the Slingbox's RF jack). When using both configurations, however, we were still able to have access to plenty of digital and HD channels.

The SlingPlayer software automatically optimizes viewing quality to available bandwidth via an algorithm called SlingStream. Of course, the quality is largely dependent on the available network bandwidth. To see the SlingPlayer Pro-HD max out--deliver true HD video--you'll pretty much need to be on a home network (watching the downstairs TV while you're upstairs, for instance). While on a LAN, we were able to get a stunning picture, with the player streaming at speeds up to 8,100Kbps.

While it didn't quite deliver Blu-ray levels of detail, it was the first streaming experience we've seen that really outshined DVD. Watching a Discovery HD Theater documentary on the National Air and Space Museum revealed excellent resolution, with few instances of stair stepping or jaggies; the same was true for a recorded HD episode of Arrested Development. Motion was mostly smooth, but there were a few hiccups. It's important to note that your viewing device (laptop or desktop) will need better-than-average horsepower and video processing to keep up with these HD streams. But the experience was far better than we got from the earlier Slingbox Pro, which had its output limited to 640x480. (The Pro-HD can theoretically push out a full 1080i HD signal.)

When viewed on a home network, the Pro-HD's picture is stunning, even at full size.

Unfortunately, remove your laptop from the home network and then access your Slingbox on the Internet, and it's a different story. Because the Slingbox is limited by your home's upstream bandwidth, you'll get far reduced picture quality--assuming you've got the normal, less-than-spectacular broadband speeds available in most of the U.S. (We usually got around 400Kbps to 500Kbps from our cable modem.) Don't get us wrong: it's still usually a very watchable picture, but it skews more toward a YouTube video than a DVD. Of course, if you've got a premium Internet connection--something like Fios--you may well be able to ratchet up the picture quality to something closer to what you'd be seeing on an internal network.

When watching on a cell phone or handheld device, the same bandwidth concerns apply. But because those devices have such small screens (compared with a computer's monitor), the resulting image looked even better. We tested the SlingPlayer Mobile software on a Sprint Mogul, and it was effectively a miniaturized version of the PC experience. What's better, of course, is that you can use the handheld or cell phone service much more often and in many more locations than you could from a desktop or laptop PC. Just be sure you have an unlimited-usage data plan on that smartphone, or you'll have a nasty surprise at the end of the month when the bill arrives.

Available in the fall of 2008, the SlingCatcher will also be able to view streams from a Slingbox. The advantage here is that you could access your living room DVR while watching, say, your bedroom TV--and do so in high-definition.

Limitations and caveats
The Slingbox is not perfect. Like all previous models, the lack of integrated Wi-Fi will be a sticking point for some users (the power-line adapters work perfectly, but they require an extra expense). Furthermore, the Slingbox is only as good as its device support. And while its catalog of supported devices is excellent overall, you'll be out of luck if it's missing the remote codes for your primary video device.

Meanwhile, the mobile client is hampered by some of the obvious limitations of the small screen: the miniaturized versions of your EPG and channel labels, or onscreen text such as sports scores, news crawls, and stock quotes, may just be flat-out unreadable on many devices. The finer details of some quick-moving videos, such as hockey pucks and baseballs, will also be hard to discern.

It's also important to realize that the Slingbox is only as good as the source device to which it's attached. Most users will find a DVR to be the best source, offering access to the full panoply of live TV channels, plus anything already recorded. And the Slingbox also means you'll never have to worry about forgetting to record your shows, either--just log in from your PC or your phone to schedule recordings and change whatever settings you like.

The bigger issue for most users isn't Sling's fault, but it is an important limitation of the Pro-HD--and all other hardware-based place-shifting devices. Because the Slingbox is piggybacking off of the output of the cable or satellite box, it's monopolizing the attached box whenever it's active. So if you dial in remotely and switch to ESPN to watch a baseball game, anybody watching the TV will be forced to watch that channel as well. Likewise, if they switch back to another channel, the Slingbox feed will change, too. The notable exception: this constraint does not apply to the RF input. Because that input uses a built-in tuner, a remote viewer can flip channels at will, and it won't affect a cable/satellite box on the other input.

Finally, don't expect to share a Slingbox key with friends and family to use simultaneously. By design, the Slingbox only supports streaming to one client at a time (be it a PC desktop or a mobile device).

Competing products and services
The Slingbox is far from the only game in town when it comes to streaming your home TV to a remote location. The Sony LF-V30 LocationFree TV delivers similar functionality to the Slingbox. It one-ups the Sling with built-in wireless and the capability to stream TV programming to PSP gaming handhelds, but it can't stream at HD resolutions, and its third-party software for streaming to Macs and Windows Mobile devices doesn't measure up to the SlingPlayer. Meanwhile, Monsoon Multimedia offers several Hava media streamers, which include built-in wireless networking capabilities, the capability to stream to multiple clients on a LAN concurrently, as well as some limited integration with Windows Media Center PCs. The Havas offer streaming to Windows PCs, Windows Mobile smartphones, and some Symbian (Nokia/S60) smartphones. A version of the Hava software is also used in the Pinnacle PCTV To Go HD Wireless and Archos TV+ products.

Moving beyond hardware, there are a growing number of options for copying and syncing video media from your PC to a handheld--the most notable being Apple's video-enabled iPod and TiVo To Go. But that's just transferring previously recorded media to a portable playback device. If you want live, real-time video, your options are limited. Those with newer mobile phones can opt for live 3G streaming subscriptions such as MobiTV and V Cast but will be restricted to the few channels offered by each provider. And anyone with a Media Center PC should check out Orb. The free software and service is notable for offering remote access to virtually any PC-based--photos, music, and so forth--through most devices with a Web browser, including PCs, game consoles

Conclusion
All in all, though, none of those competing products delivers as good an experience as the Slingbox. It's one of the few gadgets that add value to all of your other tech investments--including your cable/satellite service, your DVR, your home network, your laptop PC, and your handheld device. The Pro-HD is the new cream of the crop, and is recommended for power users who want the best video quality when streaming to other rooms of the house, or for those who need access to multiple devices or antenna feeds. But if you just want to watch your TV over the Internet, you're probably better off going with the Slingbox Solo instead. It delivers much of the same functionality, but at half the price.