I appreciated the article on the issue regarding the xps 700, where the Dell Community Forum thread was referenced. I began what has become an extremely long thread back on July 3. The thread is up to 62 pages, and nearing 625 individual posts. I started this thread, and have been fanning it's flame because my particular journey with Dell has been one that I'm am confident would make for a very informative story on the ins and outs of Dell and their customer service. I began in January when I ordered an xps 600. To this day, after over 400 pages of documentation, hundreds of hours on the phone and chat services, 4 replacement computers, wrong parts, poor advice, outright dishonesty,unfullfilled promises, unbelievable delays, personal costs and losses in the thousands of dollars,and so much more, I have yet to have a day on my "newly" purchased Dell xps. I started with the 600, and got bumped into the 700 when a replacement was on its way and the 700 was soon to be released. Anyone that has heard my story immediately says, "Why hasn't Dell given you a free computer!" I am sure that you hear all the time about so and so's terrible experience, but this one is beyond belief. I really do have a good law suite in my study, where are piles of documentation, lots of yet-to-be-used peripherals, some $1000 in misguided parts purchases, and a really nice but dusty Dell 30 inch monitor, that I hear is awesome. Dell is so misconnected when it comes to service that the left NEVER knows what the right is doing, and I have been passed around like a person in a mosh pit!! I would love to have you get this story out there. My goal is NOT revenge, or even a law suite. I still tend to be a "loyal" customer to the surprize of even Dell employees, and would like to see Dell start taking some responsiblilty for their awful customer care. I have been so mistreated, and now I see it happening to every person that placed an order nearing 2 months ago and no xps 700 expected to ship for up to 50 more days. The community forum thread is enlightening but looks "tame" compared to my total experience that now has dovetailed nicely into this new fiasco. I ordered a xps 700 with the 965 EE, and it seems that Dell knew what they were up to when my ship date was July on a May 31 order. I am not sure now if the Delay is a blessing in disquise, or if it was all part of Dell's initial plan. Some digging will bring this to the surface, and hence the reason for my thread, and contacting you and other media sources. Who in the world would want a $1000 965 EE 50 days from now with the new landscape that Intel has just created? Hope to hear from you. Sincerely gbakmars
http://forums.us.dell.com/supportforums/board/message?board.id=xps_desk_genhdw&message.id=14277&view=by_date_ascending&page=1
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