Store Profile
Uses Shopping Cart technology and totals order
Uses Secure Server transaction
Accepts multiple credit cards
Offers a published return policy
Offers a published FAQ/Help policy
Offers a published policy on when credit cards are charged
Links user to specific product buy page
Store responds to e-mail within two business days
Store has a clearly published privacy policy
Site clearly states how to contact store
Store supplies CNET with up-to-date prices, shipping costs, and in-stock information
Resolves order problems swiftly and efficiently
Honors prices displayed on store Web site without any hassle or excuses
Provides a fully e-commerce-enabled site
Processes order promptly and sends an e-mail confirmation and order
summary within one business day of the initial order
Delivers merchandise in professional packaging
Offers a published policy on when credit cards are charged
Provides accessible, supportive, and professional customer-service staff
Provides accurate product description and pricing on store site
Provides on-time delivery
This store has received greater than 85% positive feedback
Store Policies
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Delivery methods
Immediate software download
Priority Next Day Air
Standard Next Day Air
First Class Air 2-3 days
Standard Ground
International Shipping
APOs/FPOs
Return policies
100 percent satisfaction guaranteed
Return Merchandise Authorization (RMA) required
See site for% Restocking fee
Merchant pays return shipping
30 days to return product
Special features
Online tracking system
Product search engine
Live customer-service rep
Customer-service rep available 24/7
Provide 800 number for customers
Active member with the Better Business Bureau
Process International Orders
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Payment methods
American Express
C.O.D.
Diners Card
Discover
MasterCard
Money order
Paypal
Personal check
Purchase orders
Visa
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Contact Information
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General
Company name: Sony Electronics Inc.
Street address:
16765 W. Bernardo Dr.
San Diego,
CA
92127
Web site: http://www.sel.sony.com/
Over 1,000 Sony products. Direct from Sony
Order, phone, fax, and e-mail
Phone: 877-253-7669 877-253-SONY
Hours: 24 hours, 7 days a week
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Customer-service phone, fax, and e-mail
Phone: 877-253-SONY
Hours: 24 hours, 7 days a week
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