Store Profile
Uses Shopping Cart technology and totals order
Uses Secure Server transaction
Accepts multiple credit cards
Offers a published return policy
Offers a published FAQ/Help policy
Offers a published policy on when credit cards are charged
Links user to specific product buy page
Store responds to e-mail within two business days
Store has a clearly published privacy policy
Site clearly states how to contact store
Store supplies CNET with up-to-date prices, shipping costs, and in-stock information
Resolves order problems swiftly and efficiently
Honors prices displayed on store Web site without any hassle or excuses
Provides a fully e-commerce-enabled site
Processes order promptly and sends an e-mail confirmation and order
summary within one business day of the initial order
Delivers merchandise in professional packaging
Offers a published policy on when credit cards are charged
Provides accessible, supportive, and professional customer-service staff
Provides accurate product description and pricing on store site
Provides on-time delivery
This store has received greater than 85% positive feedback
Store Policies
|
Delivery methods
Immediate software download
Priority Next Day Air
Standard Next Day Air
First Class Air 2-3 days
Standard Ground
International Shipping
APOs/FPOs
Return policies
100 percent satisfaction guaranteed
Return Merchandise Authorization (RMA) required
15% on certain products% Restocking fee
Merchant pays return shipping
30/14 days to return product
Special features
Online tracking system
Product search engine
Live customer-service rep
Customer-service rep available 24/7
Provide 800 number for customers
Active member with the Better Business Bureau
Process International Orders
|
Payment methods
American Express
C.O.D.
Diners Card
Discover
MasterCard
Money order
Paypal
Personal check
Purchase orders
Visa
|
Contact Information
|
General
Company name: Circuit City
Street address:
9954 Mayland Drive, ATTN: Customer Support
Richmond,
VA
23233
Web site: http://www.circuitcity.com/init.jsp?Key=20677
Number of years in business: 56
Order, phone, fax, and e-mail
Phone: 800-843-2489 (800-THE-CITY)
Hours: 7 days a week from 7:00 a.m. to 4:00 a.m. (ET)
|
Customer-service phone, fax, and e-mail
Phone: 800-843-2489 (800-THE-CITY)
Email: CustomerCare@cc.circuitcity.com
Hours: Mon–Sat, 9:00 a.m. - 10:00 p.m. (ET) , Sun, 11:00 a.m. - 8:00 p.m. (EST)
|
RSS Feeds
